FAQ

Do you have questions? Victor Royal Bags has answers. Read below and find out the answers to the questions that keep on bothering you.

I placed my order an hour ago. Where is it now?

Online orders take time and although we wanted you to have your order as soon as possible, it isn’t possible to have it right this minute. If you visit our Shipping Policy, you can find out how long it would usually take the orders to arrive.

Do you ship to my country?

Victor Royal Bags ships to more than 100 countries all over the world. For some orders that reach a specific cost, we can also provide free shipping. Also, note that there are countries requiring door-to-door courier to deliver the packages. For these countries, free shipping is not available. These countries usually include UAE, Saudi Arabia, Kuwait, South Africa, Bahrain and Brazil.

Can I return my order to exchange for a different style?

If for some reason you are not satisfied with your order, you may return it either for a refund or exchange. Make sure, however, to ship the items before the time they should be shipped back. You can find out the complete return process in our Exchanges and Returns page.

What do I do if my order was delivered damaged?

Before shipping your order, we make sure to wrap them in extra packing material to ensure they arrive in its destination in one piece. However, we cannot be 100% sure that they will arrive in perfect condition since there is a chance that the post office failed to handle it with care. If your orders did not arrive as you expected, please don’t hesitate to send us an email through our Contact Us page to help sort out the problem.